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Member Service Representative I - Teller -- Graham

Tired of working at night, late shifts and holidays? Does up to 3 weeks' vacation during your first year on the job sound good to you? Here at ACU we believe in work-life balance as well as the professional development of our employees. Not only do we care about our members, but we make sure our employees are given the attention they deserve! Apply today!
Please complete a full application in order to be considered!
Thank you, From your ACU Team!
POSITION PURPOSE:
The position of Member Service Representative I will work under general supervision and follow established policies and procedures of the credit union. The primary emphasis for this position will be to process savings and share draft accounts, check cashing, assist members with money orders, traveler's checks, and Visa transactions. This position requires an understanding of daily teller transactions and processes and working knowledge of the credit union's electronic data and processing system. This position will also assist members in the areas of Visa accounts, share accounts, stop payments, money orders, check orders, and resolve member inquiries. This position will require knowledge of loan, IRA, CD, Visa, ATM, wire transfer, and western union processes. This position reports directly to the Branch Manager and will assist with related projects and other duties as assigned.
PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:
General knowledge of credit union products and services in order to assist members with inquires and transactions in an accurate and courteous manner
Provide a variety of transactions for members including processing savings and share draft accounts, loan payments, selling money orders, check cashing, Visa cash advances, Visa payments, and researching the best options for member's needs
Knowledge of all teller transaction codes and all policies directly related to the Over and Short, Check Cashing, and Power of Attorney Policies
Open share, share drafts, smart club, Christmas club and IRA accounts
Issue, reissue, or hot card ATM cards/Visa Debit cards
Assist members with unauthorized use of ATM/Visa debit cards
Maintain a professional appearance suitable for person-to-person interviews with members of the credit union; follow guidelines of the credit union dress code
Responsible for balancing daily transactions and cash totals in an accurate, efficient and timely manner
Maintain effective oral and written communication with all credit union employees to ensure coordination and exchange of information for accomplishing credit union goals
Attend monthly staff meetings, training sessions as assigned by immediate Supervisor
Process incoming mail, night deposit mail, western union and bank to bank wires
Performed other related duties as assigned by Supervisor or Management.
Cross sell all credit union products and services
QUALIFICATION REQUIREMENTS:
Education: High school diploma or equivalent and six months to one year of experience working in a financial institution or related field.
KNOWLEDGE, SKILLS AND ABILITIES:
Retail sales and/or cash handling experience
Familiarity with 10-Key, knowledgeable with computers, keyboard and other office equipment
Ability to enter numerical data on computer with speed and accuracy
Good mathematical aptitude to facilitate daily balancing
Pleasant manner in dealing with credit union members and visitors
Ability to problem solve and research when necessary and to assist members with various requests and inquires
Must be computer literate and possess skills in effective written and oral communication
Must have excellent interpersonal skills; be highly motivated and well organized
Ability to work well under pressure
Ability to work flexible schedule to meet member, department, and operational needs
Successful completion of Travitor course including Teller Training, Bank Secrecy Act, and Negotiable instruments.
Successful completion of in-house Teller Training Program
ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.
Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.



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